Revision: October 2025 1. Definitions 1.1 “Company” / “We” / “Us”: MooMuu Experiential. 1.2 “Client” / “You”: The contracting party named on the booking confirmation. 1.3 “Event”: The occasion for which Services are booked. 1.4 “Services”: Hire and operation of photo booths, sketch bots, AI, digital graffiti walls, and related experiential products. 1.5 “Products”: Equipment provided by the Company for the Event. 2. Booking and Initial Payment 2.1 Bookings are confirmed only when a signed booking agreement and initial payment (non-refundable, except if we cancel) are received. 2.2 Balance payment is due 14 days before the Event. Failure to pay may result in cancellation under Clause 8. 2.3 Booking confirmation constitutes agreement to these Terms and Conditions. 2.4 Acceptable payment methods include card, bank transfer, or other methods agreed in writing. Any associated fees are borne by the Client. 2.5 All prices quoted are inclusive. No VAT added unless explicitly stated. 3. Access and Venue Requirements 3.1 The Client must ensure the venue permits use of our Services and provides adequate access, parking, and setup conditions. 3.2 The Company may refuse performance if access is unsafe, inadequate, or may cause damage. Fees remain payable in such cases. 3.3 The Client must provide: • Safe, flat floor space of at least 3m x 2m for each booth • Standard UK power supply (13A socket within 10m) • Wi-Fi where required for social media, email, or AI functions • Suitable parking for a large 4x4-sized vehicle within 50m of the venue 3.4 Equipment will not be carried up stairs unless a safe elevator is available. 3.5 Any delays caused by venue restrictions, blocked access by third-party vendors, or other access issues will reduce run-time, without compensation. 3.6 The Client is responsible for obtaining any permits, licenses, or approvals required by the venue. 3.7 The Company is not liable for delays, reduced performance, or interference caused by third-party vendors, venue staff, or other suppliers. 4. Safety, Supervision & Outdoor Events 4.1 Children, minors, and vulnerable adults must be accompanied by a responsible adult at all times while using the booth. 4.2 Props must remain with the booth. Any lost or removed items may incur a replacement charge of £8 per item. 4.3 Booths are generally not designed for very small children; parents or guardians are responsible for supervising elevation or climbing risks. 4.4 The Company accepts no liability for unsupervised use of the booth or injuries caused by guests. 4.5 The Client is responsible for ensuring the booth area is free from trip hazards, wet floors, and fire risks. 4.6 For outdoor events, the Company reserves the right to amend the setup location or orientation, or to cancel the service if, in the Company’s reasonable opinion, weather conditions—including but not limited to high winds, heavy rain, flooding, or extreme temperatures—make it unsafe or impractical to proceed. In the event of cancellation for safety reasons, the Client remains responsible for all fees due, unless otherwise agreed in writing. The Company will use reasonable efforts to offer an alternative solution or reschedule where possible. 5. Equipment, Printing & Digital Features 5.1 Booths use DSLR cameras and may print onsite. Social media, digital, and AI booths rely on Wi-Fi and mobile networks, which cannot be guaranteed. 5.2 Standard packages include one 6x4 print per visit, unless otherwise agreed. Unlimited prints and upgrade options are available at additional cost. 5.3 Where unlimited prints are not included, additional one-off prints may be purchased during the event at £3 per 6x4 print, payable by cash or card. 5.4 Digital files will be delivered within 10–14 days post-event. 5.5 The Company is not responsible for social media posts, uploads, or sharing of images by guests. 5.6 The Company will not be liable for delays, reduced performance, or data loss caused by software, firmware, third-party apps, social media API changes, upload limits, or other technical failures. 5.7 The Company cannot guarantee future availability or compatibility of third-party social media integrations. 5.8 The Company reserves the right to modify setup or operation of equipment to maintain service quality in the event of software, hardware, environmental, or weather-related issues. 6. Client Obligations 6.1 Provide accurate information regarding the venue, access, event schedule, and any restrictions. 6.2 Notify the Company in advance of obstacles preventing vehicle access, steps, slopes, narrow doorways, uneven paths, or temporary structures. 6.3 Failure to disclose relevant information may result in non-performance, delayed setup, or shortened run-time. 6.4 The Client is responsible for informing guests that their images may be used by the Company or for Client marketing. 6.5 The Client is responsible for any loss of, or damage to, the Company’s equipment caused by the Client, their guests, venue staff, or other third parties, beyond normal fair wear and tear. Written notice and evidence (photographs or repair estimates) will be provided. Reimbursement is due within 14 days. Liability is limited to the replacement or repair cost of the affected equipment and excludes consequential losses. 7. Staffing and Conduct 7.1 Our trained staff will operate the equipment throughout the Event. 7.2 Services may be terminated immediately if staff face abusive, unsafe, or threatening behaviour. No refunds will be given. 7.3 Excess alcohol or unruly behaviour may result in restricted access to equipment. 7.4 The Company may refuse to operate Services if staff assess the environment as unsafe or non-compliant. 8. Cancellation & Rescheduling 8.1 Cancellations must be submitted in writing. Charges: • 90+ days: loss of initial payment only • 61-90 days: 50% of total fee • 31-60 days: 75% of total fee • 0-30 days: full fee 8.2 Rescheduling is allowed once per booking, subject to a £50 fee, at least 61 days’ notice, availability, and within 12 months of the original date. 8.3 The Company may cancel if balance is unpaid, false information is provided, abusive behaviour is reported, or booking appears fraudulent. Full refunds apply if the Company is at fault. 8.4 No additional compensation is due if the Event is shortened due to circumstances outside the Company’s control. 9. Force Majeure & Weather 9.1 Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, government restrictions, or road closures. 9.2 The Company will offer a new date or refund fees, less unrecoverable costs. 9.3 No additional compensation is due if the Event is shortened due to circumstances outside the Company’s control. 10. Liability 10.1 The Company is not liable for venue restrictions, guest conduct, power/network failures, acts of third parties, or indirect/consequential losses. 10.2 Maximum liability is limited to fees paid by the Client. 10.3 Nothing excludes liability for death, personal injury caused by negligence, or fraud. 10.4 The Client indemnifies the Company against claims arising from guest misconduct or breach of these Terms. 10.5 The Company is not liable for compatibility issues with social media platforms, apps, or APIs. 10.6 No additional compensation is due if the Event is shortened or reduced due to circumstances outside the Company’s control. 11. Insurance 11.1 The Company holds: • £10,000,000 Public Liability Insurance • £10,000,000 Employer Liability Insurance • £10,000,000 Product Liability Insurance 11.2 Evidence of insurance will be provided upon request. 12. Media, Intellectual Property & Data Protection 12.1 All images, videos, and templates produced during the Event remain the property of the Company. 12.2 The Company may use images and media for marketing, publicity, or promotional purposes in compliance with UK GDPR. 12.3 Guest data will be securely retained for 12 months, unless a removal request is submitted in writing. 12.4 The Company is not liable for GDPR breaches caused by guest actions, venue network issues, or third-party applications. 12.5 The Client is granted a non-exclusive, royalty-free license to use images, videos, and media for personal or promotional purposes, including advertising, social media, and event marketing. 12.6 This license does not permit the Client to sell, sublicense, or distribute media to third parties without the Company’s prior written consent. 12.7 Where possible, the Client agrees to credit MooMuu Experiential when using the media publicly. 12.8 The Client must not alter media in a way that misrepresents the Company or breaches copyright or trademark laws. 12.9 All images and media produced during the Event are stored securely on the Company’s servers. Images will be retained for 12 months unless the Client provides written consent to retain them longer for marketing or archival purposes. In the event of accidental loss or deletion, the Company will use reasonable efforts to locate and resend the Client’s media. A small administrative fee may apply for this service, as agreed in writing. Clients may request deletion of their images at any time, in which case the Company will remove them from storage in accordance with GDPR. 12.10 From time to time, the Company may capture photographs or video footage during the Event for its own marketing, promotional, or portfolio purposes. By booking the Event, the Client consents to the Company using such media, provided it does not misrepresent the Client or their guests. 13. Health & Safety 13.1 Clients must comply with all venue health and safety requirements. 13.2 Staff must be provided with soft drinks during the Event. 13.3 No drinks or glassware are allowed near the booth. Spillage may result in suspension or termination of services. 13.4 Client is responsible for ensuring the booth area is free of trip hazards, wet floors, and fire hazards. 14. Event Duration & Extensions 14.1 Hire period is as agreed in the contract. 14.2 Setup begins approximately 1 hour before start time. 14.3 End time will not exceed 23:00 unless agreed in writing. 14.4 Extensions must be arranged in advance; additional fees apply. 14.5 Events cannot start before 8:00 AM unless agreed. 14.6 Late venue access reduces run-time. 14.7 Setup and breakdown time is in addition to hire period. 14.8 No compensation is due if the Event is shortened due to circumstances outside the Company’s control. 14.9 The Company is not responsible for delays caused by public events, traffic, or venue restrictions. 15. Equipment Malfunction & Prorated Refunds 15.1 If equipment fails, the Company will attempt repair or replacement. 15.2 If Services are partially or fully prevented, a prorated refund applies. 15.3 Refunds exclude travel fees and optional items already used. 15.4 Refunds are issued within 7 working days to the original payment method. 15.5 The Company is not liable for indirect losses, including missed photos or social media shares. 16. Optional Services / Customisations 16.1 Bespoke props, branding, or additional setup incur extra charges agreed in writing. 16.2 Ownership of custom materials remains with the Company unless agreed otherwise. 16.3 The Company is not liable for damage or loss of custom items once supplied. 16.4 Clients must provide accurate logos/branding; the Company is not liable for errors from incorrect materials. 17. Complaints 17.1 Complaints must be submitted in writing within 14 days of the Event. 17.2 The Company will acknowledge within 48 hours and respond within 21 days. 17.3 Failure to submit within 14 days constitutes acceptance that Services were delivered satisfactorily. 18. Governing Law & Miscellaneous 18.1 These Terms are governed by the laws of England and Wales. Parties submit to the exclusive jurisdiction of the courts of England and Wales. 18.2 If any clause is unenforceable, the remainder remains in effect. 18.3 The Client may not assign this agreement without written consent. 18.4 The Company may subcontract elements of the Services, retaining overall responsibility. 18.5 These Terms constitute the entire agreement and supersede all prior proposals, quotations, representations, or communications relating to the Services.